To return the product, contact a customer service specialist at tel. +370 699 02999 or e-mail p.


Legal entities have a 12-month warranty period for all goods. Quality and order-compliant goods cannot be returned or exchanged. The right to withdraw from a distance contract within 14 (fourteen) days without giving a reason does not apply to legal entities.

Defective goods must first be presented to the Seller or the Seller’s warranty services and only if it is determined that the goods cannot be repaired, they are replaced and / or returned.

The cost of returning the goods shall be borne by the Buyer. In case of refund of the goods, the amounts paid for the delivery of the goods are not refunded. The money for the product is returned to the buyer only after the product is actually returned to the Seller.

The provisions of Articles 6.333 and 6.335 of the Civil Code apply to the quality of goods and the warranty period.

Disputes regarding the quality of goods, return and other purchase and sale conditions shall be resolved in accordance with the procedure established by the Purchase and Sale Rules.

For non-returnable goods covered by the retail trade rules: – electrical machinery and equipment, sound recorders and reproducers, and television image and sound recorders and reproducers (Combined Nomenclature codes 8501 to 8548)